Want to add a live chat feature to your WordPress site?
With a WordPress live chat plugin, you can start chatting with your site’s visitors in just a few minutes. With most tools, you’ll be able to respond from your computer or even when you’re on-the-go via dedicated smartphone apps.
In this post, I’ll be comparing six of the best WordPress live chat plugins. Most of these tools are actually standalone hosted services that you can easily integrate into your WordPress site via dedicated integration plugins.
The advantage of this approach is that you’ll get dedicated third-party servers to power your chat service, which makes it more reliable and means your WordPress site’s server won’t need to dedicate its resources just to powering your site’s live chat.
Even so, you’ll still be able to find several quality options that are 100% free.
Six Best WordPress Live Chat Plugins
Here are the six plugins that I’ll be looking at:
LiveChat is a popular premium live chat service that’s easy to add to your WordPress site thanks to its dedicated integration plugin at WordPress.org. It’s used by lots of big companies including McDonald’s, PayPal, and more.
Though it lacks a free version, LiveChat justifies its prices with an excellent feature list and great interfaces on both the frontend and backend.
You can chat with users via a variety of methods:
- Web browser
- Desktop apps for Windows and macOS
- Mobile apps for iPhone and Android
Depending on which plan you have, you’ll get access to advanced live chat features including the following:
- Canned responses
- Message sneak peek to see what visitors are typing and respond faster
- Chat transfer between agents
- Chat archives
- After-chat ratings/surveys
- Detailed reports/stats
- 170+ integrations with other tools, including CRMs, help desks, and more
In addition to live chat, LiveChat also helps you create chatbots to respond when you’re not around.
All in all, if you’re willing to pay for a premium experience in terms of features and interfaces, LiveChat is a great one to consider.
While LiveChat is a premium plugin, you can test it out for free for 14 days with no credit card required. After that, paid plans start at $19 per active agent per month. Higher tier plans offer more features.
To get started, you’ll need to:
Olark is another popular premium live chat tool with a dedicated WordPress plugin to help with integration.
As a premium tool, it comes with advanced tools for automation and analytics
This article was written by Harsh Agrawal and originally published on ShoutMeLoud.