A comprehensive knowledge base can do much to improve your business, both internally and as a vital part of your customer service efforts. However, if you’re thinking about adding one to your website, you may find yourself a bit overwhelmed by the prospect.
Thanks to the plethora of benefits a knowledge base provides, there are many solutions available that can help you out. These tools enable you to create an extensive and organized source of information for your business (and perhaps even your entire industry). Plus, the best ones will get you up and running quickly.
In this article, we’ll talk about why a knowledge base can be important to your WordPress site. Then we’ll cover our favorite solutions, and discuss what each does best. Let’s get started!
Why a Knowledge Base Is a Valuable Addition to Your Site
A knowledge base is a resource that provides your website visitors, clients, and customers with information about your business and offerings. You’re probably familiar with a few popular formats used as knowledge bases, such as FAQs and wikis.
If you’re running a business, maintaining a comprehensive knowledge base is an excellent way to provide your customers with the information and support they need. However, this tool offers many other benefits for you and your audience, regardless of the type of site you’re running. For example, a knowledge base:
- Lowers support costs and saves you time. With more information available on your website (for customers, employees, or community members), you’ll spend less time fielding support calls and emails.
- Provides consistent support to visitors. Your audience can keep coming back to your knowledge base whenever the need arises.
- Establishes you as a professional industry authority. The more information you can provide, the more knowledgeable you’ll appear to those within your industry.
- Helps you rank higher in search engines. By answering industry questions on your website, you can improve your rankings thanks to all that valuable content.
Knowledge bases can function as a useful resource for your clients, blog readers, or whatever audience you serve. Plus, they can be a handy way to share information internally with team members and associates. Whether you’re interested in building an external or internal knowledge base (or both!), let’s explore some solutions that will make the job easier.
Now that you have a better understanding of the value a knowledge base offers, let’s take a look at five simple but powerful solutions you can start using on your WordPress site right now.
1. WPHelpere Knowledge Base
Build your own online documentation site or WordPress knowledgebase with WPHelpere. This powerful plugin includes everything you need to create a helpful website for your customers. With WPHelpere installed you’re sure to build a knowledgebase that aids customers faster and
This article was written by WordCandy and originally published on WPExplorer.