Live chat is one of the most effective and easiest ways to connect with your customers. Unlike most other support channels, such as email, you can offer your customers faster support and solve their problems quickly to boost your conversion rates.
Other than that, you can also improve brand credibility, offer 24/7 support if need be, boost customer engagement, collect data, and have the edge over the competition. Simply put, live chat offers you more benefits than most other channels.
To add a live chat system to your WordPress site, you need a formidable solution such as 3CX Live Chat for WordPress, the subject of today’s review. In the upcoming sections, we will learn more about 3CX, and the features that make the plugin one of the best chat solutions for WordPress.
If that sounds great, let’s roll.
What is 3CX Live Chat?
First things first, what is the 3CX live chat plugin? If it’s not already pretty obvious, 3CX is a free live chat plugin for WordPress. The company behind the plugin purchased the previous WP Live Chat Support plugin and upgraded it to the 3CX Live Chat you see today – adding a ton of excellent new features that set 3CX way above many similar solutions.
With options such as live chat, audio/video calls, web conferencing, multiple messaging channels, easy management, and so much more, you can install a powerful communications system, and save up to 80% on your phone bills. 3CX Live Chat pricing is also quite reasonable (plus there is a forever-free plan), and has world-class support.
The plugin has over 2.5 million total downloads and is trusted by over 600k businesses meaning you’re in safe hands. Also, it has an impressive rating of 4.6 out of 5 stars on WordPress.org. Now that we know what we are working with, let us cover the features to expect.
3CX Live Chat Features
We will focus on the free 3CX StartUP plan because it’s perfect for this review. The plan offers you a great overview of the features available in the 3CX Live Chat plugin. It’s free forever and supports up to 10 agents, making it ideal for startups and small businesses.
One of the most remarkable features is the ability to provide multiple types of support. You can transition from one support channel to another right in the chat box. For instance, your customer can easily transition from live chat to an audio or video call by clicking a simple button inside the chat box. This helps deal with more complex issues and avoid unnecessary repetition with different agents.
Another convenient feature is the ability to take calls from a web browser and mobile apps for desktop, iOS and Android. This means you are always connected to your customers even when you step away from the computer. And thanks to free web conferencing,
This article was written by Freddy and originally published on WPExplorer.