Providing top-notch support to your website users is a must. However, it can be tricky to find the best channels for connecting with them, especially if you have an international audience. WhatsApp and Join.chat offer a solution.
In this article, we’ll discuss the benefits of WhatsApp and integrating it with your WordPress site. Then we’ll walk through how to do just that using Join.chat. Let’s dive in!
WhatsApp is a messaging app available for mobile and desktop:
As a support channel, WhatsApp is useful because it is fairly well-known worldwide, enabling you to reach your international user base from a single platform. It also offers voice and video calling, which enables you to offer voice call assistance globally – a tricky undertaking with a traditional phone line.
Join.chat is a WordPress plugin that enables you to add a floating WhatsApp contact button to your site:
Users will easily be able reach out to you simply by clicking on this button. It’s translation-ready, supports Right To Left (RTL) languages, and is compatible with WPML and Polylang.
The free version enables you to set up your WhatsApp button and create conversation start messages. If you upgrade to the premium version, you can add multiple contact channels (like Telegram, Facebook Messenger, FaceTime, Skype, and more), support agents, specify your working hours, CTA Extras to drive leads from caption to conversion, and even integrate a chatbot. All addons are compatible with each other and you can also establish a WhatsApp marketing strategy!
Now that you have an idea of what WhatsApp and Join.chat can do, let’s take a look at how to set them up. Below, we’ve walked through the plugin’s primary settings to show you the basics.
Note that we’ll be using the free plugin, but the initial setup for the premium version should be the same. For help configuring additional channels and agents, check out Join.chat’s documentation.
Step 1: Configure Your Button Settings
Once you install and activate Join.chat, navigate to Settings > Join.chat to start setting it up. First, you’ll need to configure the settings for your WhatsApp button.
In the General tab, add the phone number associated with your WhatsApp account under Button: