Excellent customer service on WordPress is not easy to achieve. You have to train your support team, be proficient with tools, show empathy to your customers, know your product from inside out, and many more details.
However, there are still plenty of questions surrounding customer service chatbots.
What is their role in improving customer experience? How can they enhance a WordPress site? Which chatbot to choose?
Read on to discover the answers to these and many other questions.
What are AI chatbots?
Essentially, customer service chatbots are software applications designed to imitate human conversations through text-based interactions, helping businesses address inquiries and fulfill customer requests.
Not all chatbots you can use for WordPress are the same: some require predetermined templates and predesigned conversational paths while others use the power of AI and machine learning to interact with customers. The latter are the most exciting ones.
With the help of artificial intelligence and machine learning technologies, chatbots can independently offer support to website visitors, delivering exceptional customer service.
They can identify common speech cues from visitors at various stages of their customer journey, promptly supplying relevant information often without needing human intervention.
Chatbots are powerful, that’s true. But are they that useful if you have a WordPress site?
Long story short, they are. Below we will explore some of the most integral benefits of AI chatbots for your WordPress site.
How can your WordPress site benefit from AI chatbots?
AI chatbots improve customer satisfaction
AI bots have all it takes to leave your WordPress customers positively impressed. They offer fast and precise responses, personalize customer interactions just like humans, and pay as much attention to the customer as they require.
This is very important since customers are getting increasingly picky and demanding. Today, for many, the final purchase decision factor is not the price, but the level of assistance they get during the choosing and purchasing process.
WordPress chatbots are great at making customers happy. They greet website visitors, offer discounts, remind them of their abandoned carts, help choose the product, ask suggest leaving feedback. Even better, they do it 24/7, all over the world, in any language. This brings us to the next point.
AI chatbots keep your WordPress support running always and everywhere
No matter how efficient your support team is, they are humans who need rest and time away from work. That’s why AI bots are their great helpers.
Chatbots are available 24/7, all over the globe. They don’t care whether it’s night or day or what time zone you are in – they are simply there to assist your customers.
It’s especially important for growing businesses who wish to go international. Using all opportunities WordPress offers and installing AI chatbots makes creating a global business more hassle free than ever. There are no language barriers and long reply times anymore, and all it takes is one AI chatbot.
AI chatbots can collect and analyze big amounts of data
If you want your WordPress website to grow, you have to ensure it’s data driven. Doing things because “it seems right” simply doesn’t work in this competitive market.
AI chatbots can help with this, too. They collect the data from every interaction they have with customers, compile it, analyze it, and provide insights to improve customer service even more. All with incredible speed and efficiency!
AI chatbots are self-sufficient in learning from customer interactions and applying their learnings later on. It’s incredible news for your business: data collection and analysis done by AI make the process faster and reduce the risk of human error. This way, you always have up-to-date customer data and insights to base your judgements on.
AI chatbots cut your support costs
One of the most important reasons for chatbots is that they drastically cut your support costs. Instead of hiring more and more support agents, training them, and choosing quantity over quality, one AI chatbot can become an integral part of your support team assisting your human agents whenever needed.
AI chatbots don’t require huge initial investment to install to your WordPress site. Most of them come with trial or freemium plans so you can play around before purchasing. Many tools come with customizable pricing, allowing you to pick the features you need for your business. All this allows you to save quite a big amount of money while only improving your support quality. Sounds like a true win-win situation.
AI chatbots help your support agents grow
Many would disagree stating that AI chatbots will only steal jobs from customer support specialists. However, that’s not true. The best support quality is achieved with chatbots and humans working together to make customers happy. How can this be achieved?
AI chatbots take care of all the monotonous stuff. They answer FAQ questions, send discount codes, request feedback, and care about all repetitive requests. They never get bored of this stuff. At the same time, human agents can focus on their growth while taking care of priority clients and particularly challenging stuff that requires human attention, empathy, or emotional intelligence.
By working in such a unison, WordPress companies can achieve exceptional customer service without sacrificing huge sums.
At this point, you are probably sure AI chatbots are great for WordPress.
But how do you choose one?
Here are some tools you could check out.
Top WordPress AI chatbots
1. Lyro by Tidio
Lyro is a new AI-powered NLP chatbot by Tidio. It’s the very conversational AI chatbot on the market created with small and medium businesses in mind. It has various useful AI features while still being affordable even to 1-person businesses.
Lyro’s key features include One click activation, FAQ scraping, Intent analysis, Scalable learning, and Identifying popular topics. It’s a fully autonomous chatbot that learns from each customer interaction. It’s also quite safe for customer data: Lyro is powered by Claude – the most secure large language model on the market. It ensures Lyro doesn’t suffer from ‘AI hallucinations’ and remains a safe and ethical tool.
Everyone who is looking to automate customer service with AI.
- Scalable and self-learning solution with cool AI features
- Affordable for micro-businesses
- Safe and secure for business and customer data
- Your website should have detailed FAQs so Lyro can instantly scrape them
- Freemium version available with 50 conversations included;
- Customized pricing options available starting from $349 monthly;
2. UltimateGPT by Ultimate
UltimateGPT is a new chatbot by Ultimate. Powered by a GPT-3 LLM, UltimateGPT offers customer support in 109 languages. Its highly advanced language detection model ensures that it understands short and informative customer service phrases quickly and without mistakes.
UltimateGPT can integrate with the most popular CRMs and offers API integrations to connect the chatbot with your backend systems. What’s important, the tool is GDPR and SOC2 type-2-compliant, which makes it a safe and secure choice.
- International companies that want to offer support in any language possible
- Plenty of integrations;
- Safe and secure tool
- Very advanced language model
- Powered by ChatGPT, so might hallucinate sometimes
- Free trial available
- Customized pricing
Netomi AI chatbot is great for voice search. It’s powered by NLU and optimized to resolve customer requests with chat, voice, email, and social media.
The chatbot supports 100+ languages and has integrations with 150+ platforms. It’s very conversational even when customers ask ambiguous questions. The chatbot follows up on them and makes sure to guide them to the resolution of their issues.
- Companies who want to integrate voice search in their support
- Optimized for both text and voice communication
- Supports many languages
- Plenty of integrations
Zowie is another solid AI chatbot. It’s a great tool for support teams who want to automate simple and repetitive tasks they must take care of. It gathers and learns from your existing support data to automate customer questions.
Zowie is a very low maintenance tool. It works within your existing tech stack and self-sufficiently teaches itself when new data is added. Zowie speaks 56 languages through a translation layer and focuses on personalized customer care.
- Companies looking to automate small and repetitive support tasks
- Learns from your existing support data
- Very autonomous
- Speaks different languages through a translation layer, so mistakes are possible
- Diagnostics and omnichannel inbox for free
- Customized pricing
Ada is an AI chatbot designed for proactive customer service. It helps support agents to offer personalized customer support at a big scale, cuts waiting times, and serves clients in over 100 languages with a translation layer.
It has plenty of useful integrations, is easy to install and get started, and really powerful with minimal effort.
- Companies who have a high volume of support requests but want to focus on proactivity and personalization
- 100 languages
- Easy to use
- Allows personalized support on a big scale
- Some useful features are still in development
- Free trial available
- Customized pricing
As you can see, the choice is abundant. These and many more AI-powered bots are ready to take over your WordPress customer service, automate it, and make website visitors buy from you and turn into loyal customers.
Kommunicate is a platform that combines human and AI chatbot capabilities to provide growing businesses with real-time, proactive, and personalized support. Kommunicate strives to make support fast, cost-efficient, and scalable. By leveraging the power of both humans and bots, Kommunicate offers a customer support software that is proactive, real-time, and tailored to meet individual needs.
- B2B companies who want to use both AI and human support powers
- Customer support 24/7
- Integrates with other tools, like ChatGPT,WhatsApp, Zendesk, etc.
- Unlimited customization options for branding and UI/UX
- Integration options are limited
- Free trial available
- Lite version starts at $100 monthly
- Customized pricing available
It’s obvious that AI chatbots for customer service are here to stay. WordPress is one of the platforms that can benefit from them the most, and the choice is truly huge.
More and more businesses are adopting AI-powered customer service chatbots. They improve your business efficiency. Increase customer satisfaction, analyze big amounts of data, and help your support agents grow, and they do so without a fat price tag.
It’s high time you considered adding an AI chatbot to your WordPress website. It’s the part of our future that you can use already today.
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Keep reading the article at Colorlib. The article was originally written by jbalsyte on 2023-07-26 09:55:28.
The article was hand-picked and curated for you by the Editorial Team of WP Archives.