Knowledge base plugins are a vital piece of the puzzle if you have a lot of resources to organize neatly for your customers.
Whether you’re creating a product documentation site, writing tutorials and how-to articles, or even compiling a list of FAQs, a knowledge base plugin will make it easy for you to manage and for your customers to find what they’re looking for.
I’ve used Help Scout for many years for our products, but I’ve recently been checking out some WordPress knowledge base plugins for a more cost-effective approach. I’ve done the research and found the best free and paid options available in 2022.
The Best Knowledge Base Plugins
A knowledge base will help you reduce customer support and improve customer satisfaction. It’s important to offer great support through email or live chat, but if you can help a customer before they even contact you, they’re happier and your business is healthier.
Now you can do all this using WordPress posts and categories, but keeping that organized, making it searchable for your customers, and maintaining it alongside your other blog posts and pages will quickly become a headache.
Knowledge base plugins eliminate that problem for you.
This list has been kept to only the most maintained and user-friendly options available. Since you don’t want to be switching out knowledge base solutions every year or two, I’ve chosen to recommend Heroic Knowledge Base.
The HeroThemes team built the plugin to deal with their problems when scaling support and now have 26,000+ happy customers who thank them for it.
Heroic Knowledge Base may be the highest-priced option on this list, but there are reasons for that. As I mentioned earlier, Heroic KB was built out of a need that its team had, so they’ve done their best to address all the frustrations you may face.
With this plugin, you can easily create and manage a knowledge base on your WordPress website. Its AJAX-powered instant search helps your customers get answers to their queries in seconds.
Heroic Knowledge Base seamlessly integrates with any WordPress theme. You can add and edit articles, attach files, password protect and hide articles, and add custom article categories and tags. Customers can even vote on articles to show whether they found the article helpful. Finally, its inbuilt analytics give you an insight into how your articles are performing and which need improvement.
BetterDocs is an advanced documentation and knowledge
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This article was written by Prithu Thakuri and originally published on WP Mayor.