While using BackupBuddy, you may sometimes experience errors. These errors can frequently lead to headaches, so understanding what this error means will help you in your troubleshooting process. Each error has its specified number, so make sure to remember this number as it often indicates what exactly went wrong during the backup process. You can typically find the error from the Overview tab or at the bottom of the Status Log tab. In this article, we’ll look over the most common error users receive during a backup and how to address the error.
On the Overview tab, you may see this error:
Error #4001 Unable to successfully generate ZIP archive. Backup FAILED. See logs above for more information. Click to view error details in the Knowledge Base
The Status Log tab may show this:
Error #4001: Unable to successfully generate ZIP archive. Backup FAILED. See logs above for more information.
The Status Log entries just prior to the final indication of the 4001 error will provide further detail of the site/server/hosting problem that has caused BackupBuddy to halt the backup because it’s either unsafe or impossible to continue with the rest of the process. For example, it might be unsafe because the web server cannot access a file or files requested to be added to the backup, or it might be impossible because the server is out of available disk space. The main thing to look for is the Zip process exit code: ##. Most Zip errors can be fixed within the ZIP settings. (Wp-Admin -> BackupBuddy -> Settings -> Advanced Settings / Troubleshooting -> Zip):
NOTE: The 4001 error in BackupBuddy v5+ and the 3382 error in BackupBuddy pre-v5 are synonymous
Here are the most common types of exit codes generated during the 4001 error:
Exit codes 10, -10, -1, and 14: indicate a lack of disk space available on the server. You might consider freeing up some space on the site (try deleting old backups stored locally) and/or have your hosting provider increase the disk quota. Consider storing backups offsite using a remote destination such as Stash or on your local machine.
This article was written by Tyler Gilbert and originally published on WordPress News and Updates from iThemes – iThemes.