How To Quickly Set Up, Use & Resell Webmail: A Guide For Agencies And Resellers

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Webmail is a robust IMAP-based email service and the latest exciting addition to WPMU DEV’s all-in-one WordPress management platform product suite.

In this comprehensive guide, we show you how to get started with Webmail, how to use its features, and how to resell professional business email to clients. We also provide information on the benefits of offering IMAP-based email services for WPMU DEV platform users and resellers.

Read the full article to learn all about Webmail or click on one of the links below to jump to any section:

Overview of Webmail

In addition to our current email hosting offerings, Webmail is a standalone service for Agency plan members that allows for greater flexibility in email account creation.

WPMU DEV’s Webmail:

  • Is affordably priced
  • Offers a superior email service with high standards of quality and reliability.
  • Does not require a third-party app to work.
  • Lets you set up email accounts on any domain you own or manage, whether it’s a root domain like or a subdomain such as
  • Lets you provide clients with professional business email no matter where their domain is hosted (or whether the domain is associated with a site in your Hub or not)
  • Can be accessed from any device, even directly from your web browser.
  • Can be white labeled and resold under your own brand with Reseller.

Read more about the benefits of using Webmail.

Let’s show you now how to set your clients up with email accounts and a fully-functional mailbox in just a few clicks, using any domain, and no matter where their domain is hosted.

Getting Started With Webmail

Webmail is very quick and easy to set up.

If you’re an Agency member, just head on over to The Hub.

Now, all you need to do is get acquainted with the latest powerful tool in your complete WordPress site management toolbox…

Webmail Manager

The Hub lets you create, manage, and access IMAP email accounts for any domain you own from one central location, even domains that are not directly associated with a site in your Hub.

Click on Webmail on the main menu at the top of the screen…

Click Webmail to set up and manage your emails.

This will bring you to the Webmail Overview screen.

If you haven’t set up an email account yet, you’ll see the screen below. Click on the “Create New Email” button to get started.

Webmail screen with no email accounts set up yet!Click the button to create a new email account in Webmail.

As mentioned earlier, Webmail gives you the choice of creating an email account from a domain you manage in The Hub, or a domain managed elsewhere.

For this tutorial, we’ll select a domain being managed in The Hub.

Select the domain you want to associate your email account with from the dropdown menu and click the arrow to continue.

Create New Email screen - Step 1 of 2Select a domain managed in The Hub or elsewhere.

Next, create your email address, choose a strong password, and click on the blue arrow button to continue.

Create New Email screen - Step 2 of 2Add your username and password to create your email address.

You will see a payment screen displaying the cost of your new email address and billing start date. Click the button to make the payment and create your new email account.

Email account payment screen.Make the payment to complete setting up your email account.

Your new email account will be automatically created after payment has been successfully processed.

New user email has been created successfully.Our new email has been created successfully…we’re in business!

The last step to make your email work correctly is to add the correct DNS records.

Fortunately, if your site or domain are hosted with WPMU DEV, Webmail Manager can easily and automatically do this for you too!

Note: If your domain is managed elsewhere, you will need to copy and manually add the DNS records at your registrar or DNS manager (e.g. Cloudflare).

Click on the View DNS Records button to continue.

This will bring up the DNS Records screen.

As our example site is hosted with WPMU DEV, all you need to do is click on the ADD DNS Records button and your records will be automatically created and added to your email account.

DNS Records screen - Add DNS Records button selected.If your domain is hosted with WPMU DEV click the button to automatically add the correct DNS records to make your email work.

After completing this step, wait for the DNS records to propagate successfully before verifying the DNS.

You can use an online tool like to check the DNS propagation status.

Note: DNS changes can take 24-48 hours to propagate across the internet, so allow some time for DNS propagation to occur, especially if the domain is hosted elsewhere.

Click the Verify DNS button to check if the DNS records have propagated.

DNS Records screen with Verify DNS button selected.Click the Verify DNS button to check if your DNS records have propagated.

If your DNS records have propagated successfully, you will see green ticks for all records under the DNS Status column.

DNS Records screen showing green ticks in DNS Status for all records.Your emails won’t be seen until all those ticks are green.

Your email account is now fully set up and ready to use.

Repeat the above process to create and add more emails.

Webmail overview screen showing an active domain.Click on the + Create New Email button to add more emails.

Now that you know how to create a new email account, let’s look at how to manage your emails effectively.

Managing Your Emails

If you have set up one or more email accounts, navigate to the Webmail Manager screen any time to view a list of all connected domains, their status, number of email accounts associated with each domain, and additional options.

Webmail screen with added domain email accounts.Manage all of your email accounts in the Webmail overview screen.

To manage your email accounts, click on a domain name or select Manage Domain Email from the Options dropdown menu (the vertical ellipsis icon).

Webmail screen - Manage Domain Email option selected.Click on the vertical ellipsis and select Manage Domain Email to manage your email accounts.

This opens up the email management section for the selected domain.

The Email Accounts tab lists all the existing email accounts for that domain, status and creation date information, plus additional email management options that we’ll explore in a moment.

Webmail - Email Accounts tabEmail Accounts lists all the email accounts you have created for your domain.

Email accounts can have the following statuses: active, suspended, or disabled.

Active accounts can send and receive emails, provided DNS records have been set up and propagated correctly.

Suspended accounts occur if email activity is in violation of our webmail provider’s email sending policy.

A disabled account (see further below) only disables the sending and receiving of emails and webmail access for that email account. It does not affect billing.

Note: Unless you delete the account, you will still be charged for a disabled email account.

Email accounts tab listing email accounts with different statuses.Email accounts can display an active, suspended, or disabled status.

Before we discuss managing individual email accounts, let’s look at other main features of Webmail Manager.

Email Forwarding

Email forwarding automatically redirects emails sent to one email address to another designated email address. It allows users to receive emails sent to a specific address without having to check multiple accounts. For example, emails sent to [email protected] can be automatically forwarded to [email protected].

Every email account includes 10 email forwarders. This allows you to automatically forward emails to multiple addresses simultaneously (e.g. [email protected], [email protected], etc.).

To activate email forwarding hover over the arrow icon and turn its status to On and then click on Manage Email Forwarding to set up email forwarders.

Webmail - Email Accounts - Email Forwarding with status turned on and Manage Email Forwarding selected.Turn Email Forwarding on and click on Manage Email Forwarding to set up forwarders for an email account.

This will bring up the Email Forwarding tab. Here, you can easily add, delete, and edit email forwarders.

If no email forwarders exist for your email account, click the Create Email Forwarder button to create the first one.

Email Forwarding screen with no forwarders set up yet.Let’s create an email forwarder for this email account.

In the Add Email Forwarder screen, enter the forwarding email address where you would like incoming email messages to redirect to and click Save.

Webmail - Add Email ForwarderYou can create up to 10 email forwarders per email account.

As stated, you can add multiple forwarding email addresses to each email account (up to 10).

Webmail email forwarders.Webmail’s Email Forwarding lets you easily add, delete, and edit email forwarders.

Webmail Login

With Webmail, all emails are stored on our servers, so in addition to being able to access and view emails on any device, every webmail account includes a mailbox that can be accessed online directly via Webmail’s web browser interface.

There are several ways to log in and view emails.

Access Webmail From The Hub

To log into webmail directly via The Hub, you can go to the Email Account Management > Email Accounts screen of your domain, click the envelope icon next to the email account, and click on the Webmail Login link…

Webmail - Email Accounts - Webmail LoginClick on the envelope icon in Email Accounts to access Webmail login.

Or, if you are working inside an individual email account, just click on the Webmail Login link displayed in all of the account’s management screens…

Webmail - Email Accounts - Email Information - Webmail LoginClick on the Webmail Login link of any email account management screen to access emails for that account.

This will log you directly into the webmail interface for that email account.

Webmail interfaceWebmail’s intuitive and easy-to-use interface.

The Webmail interface should look familiar and feel intuitive to most users. If help using any of Webmail’s features is required, click the Help icon on the menu sidebar to access detailed help documentation.

Let’s look at other ways to access Webmail.

Access Webmail From The Hub Client

If you have set up your own branded client portal using The Hub Client plugin, your team members and clients can access and manage emails via Webmail with team user roles configured to give them access permissions and SSO (Single Sign-On) options enabled.