WordPress helpdesk plugins enable you to offer centralized and timely support therefore boosting user interaction and, ultimately, conversions. Getting more conversions means you’ll walk around with a smug look on your face like Simon Cowell, which is always a good thing.
In today’s post, we point you to the best WordPress helpdesk plugins available in the market, so you can add a fully functional support system to woo more customers. But even with the best WordPress helpdesk plugins, great support eventually boils down to one thing: availability.
You can have a helpdesk plugin forged in the fires of Mount Doom, but if you are unavailable to render support, it’s all useless. It’s just like getting stuck in the Sahara Desert with a Humvee that just ran out of gas. Yes, you have a high mobility vehicle but what’s the use? The searing desert heat, which in this case represents customer rage, will consume you.
Without further ado, let’s get down to business. All helpdesk plugins here are relatively affordable and easy to setup and use. Really, you should be able to set up your support system in less than 5 minutes with any of the following plugins.
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1. WSDesk – ELEX WordPress Helpdesk
With WSDesk you can easily add a full custom support system to WordPress. Just install and use the setup wizard to get started. Add all of your agents – there’s no extra charge since you’re managing your support platform. The same goes for tickets. With WSDesk there’s no limit on the number your customers can submit. And you can even assign agents, statuses (unsolved, pending, solved) and tags to keep your tickets organized. Plus unlike some options, WSDesk stores all of you data on your site – so you’re in charge of your customer and support data.
WSDesk also offer built-in options to make your support easier. Enable settings for email notifications, automatic ticket close after inactivity, assignment by department, and more. Add canned responses for your agents. Checkup on your team using the agent ratings and ticket reports. You can also use IMAP or Google OAuth to automatically create tickets from unread emails. How great is that?
Other plugin features include integrations for WooCommerce, EDD, Contact Form 7, Gravity Forms, and WPML. As well as simple xml backups, a premium SMS notification add-on, and tons of customizations.
2. Catchers Helpdesk WordPress Plugin
Thanks to Marti, one of the guys behind this auspicious helpdesk plugin, I had a chance to test drive Catchers on one of my site. And between you and me, I was
This article was written by Freddy and originally published on WPExplorer.