Hey, welcome to our collection of the most popular WordPress live chat plugins.

We spent multiple weeks testing dozens of chat plugins and chose the top 15 based on quick integration, appealing design, and compatibility with devices.

Engaging with your users has never been easier. You can answer customers’ specific queries and increase the chances of conversions (the sound of Cha-Ching! that we all love).

On. The. Spot.

By the end, you’ll have THE PERFECT plugin to embed a live chat into your website effortlessly without coding.

Are you chatting live yet?

What Are the Best WordPress Chat Plugins?

1. Tidio Live Chat (Our Favorite)

Tidio Live Chat is a plugin that helps you start a conversation.

The chat box becomes visible immediately after installing it and clicking the Tidio tab. Tweak a few settings (read: customize), and you’re ready to start talking to your visitors.

How QUICK was that?

See who’s visiting your website in real-time and start a personal chat with them.

The plugin offers three designs and allows you to adjust color schemes. The integrated widget supports many languages to talk to visitors in their language.

Two positions are possible for the widget – the bottom right corner and the bottom left corner.

Any number of agents can opt in to handle the conversations. Each agent can have its avatar. If you happen to be OFFLINE, you can flash a request asking visitors to leave an email id to receive a response.

Collect emails for each chat and establish solid contacts with customers.

Automated messages help initiate a conversation with visitors. You can keep track of visitors as well.

The plugin INTEGRATES with Zendesk, GetResponse, SalesForce MailChimp, and other customer support services. When you install the plugin, you access the pro version directly.

After a seven-day trial period, you can pay up and continue to use the pro version or downgrade to the free version.

What do we love about it?

You can start a live chat with your website visitors and write a PERSONALIZED message for them, knowing their location, what they are looking for, and in some cases, even their name.

That’s a personal approach to steroids.

More info / Download

2. Userlike

The free Userlike plugin for WordPress enables you to chat with customers right from your website. You can use popular messaging apps like Facebook Messenger, WhatsApp, SMS, and more.

Even when you’re offline, customers can leave you a message, and you can respond when you’re back online—reachable 24/7.

Once you’ve installed the plugin, you can set up a free account with Userlike. This takes only a couple of minutes, and Userlike provides a detailed video tutorial for every step.

Userlike’s free plan offers users UNLIMITED conversations and basic features you need for efficient support in a small team. If you choose to go with one of their paid plans, you’ll access various features like integration with other business tools and chat analytics.

You’ll also be able to customize the widget so that it matches the look and feel of your website perfectly.

Userlike helps CAPTURE LEADS with its proactive chat feature. It sends a friendly message to customers that have been on your website for a certain amount of time.

The plugin supports seven different languages, and you can chat with people from around the world with ease with their automatic translation integration.

Userlike is made and hosted in Germany and makes privacy a priority. It is 100% GDPR compliant.

More info / Purchase

3. LiveChat

Though you can download the LiveChat plugin for free, you’ll need a premium subscription to use it beyond the thirty-day free trial period. You can also send out personalized messages based on different criteria along with chatting.

You can CUSTOMIZE the chat box to fit your brand.

The plugin monitors chats in real-time allow file sharing and advanced analytics. The built-in ticketing system ensures 24/7 customer support by replacing the chat widget when no operators are available.

You can add a chat box at the bottom of every page, including the checkout page.

The chat box can include rating options, as well as share buttons. If you wish, you can give your chat box a CUSTOM look by adding your company logo and choosing custom colors.

Agents can scroll the chat box to see chat history and transfer the call to another agent. They can also see the queries even as visitors type them and be ready with a response.

You can maintain canned responses for COMMON questions and search them using quick tags.

The plugin enables file sharing and allows you to send and receive files over chat. It packs in many security features, including credit card masking and two-step verification.

Site admins can get a clear picture of your support by collecting the most important statistics from the last seven days.

It helps you build and manage your team and assign specific tasks.

LiveChat INTEGRATES seamlessly with third-party apps and helps desk software like Zendesk and Freshdesk and customer relationship management apps (CRM) such as HubSpot, Salesforce, and two social media platforms Facebook or Twitter.

What do we love about it?

LiveChat has a huge app ecosystem and support for all major platforms. That makes the CUSTOM SETUP process easier than ever.

More info / Purchase

4. Provide Support

By offering solid support to your existing and potential customers, you raise your potential to level eleven. No matter your main objective, Provide Support is a striking WordPress live chat plugin that does the trick without a hassle.

This is the LAST TOOL you need to add a live chat to your website or online store and get things going forward like a pro.

The setup of Provide Support is super quick and straightforward, as it takes just three steps. In short, Provide Support makes sure everyone gets the most out of it regardless of their skill level.

What’s more, you can fully customize and style the look of the live chat, so it acclimatizes to your branding flawlessly.

Moreover, Provide Support is also compatible with desktop and mobile devices, ensuring an outstanding performance that the user deserves.

If you are ready to take things to an entirely new degree, BUILD TRUST and, of course, get MORE BUSINESS in, let Provide Support do what it does best and help you out on your journey to success.

More info / Purchase

What Are The Best Free WordPress Chat Plugins?

You’ll find many quality free WordPress chat plugins in the WordPress plugin repository that can help you add a live chat box to your website.

They are feature-rich and can handle MULTIPLE agents and chats at a time.

Live Chat by Formilla

Live Chat by Formilla comes to you as free and in many premium packages. With the standard free version, you will install chat on one website.

You can hold one chat at a time and be entitled to 30 chats/ emails every month.

You can also set the chat to open a few seconds after the visitor comes to your website. The agents can interact with visitors via a web interface or a desktop app.

You can customize messages inviting visitors for a chat. Desktop or SOUND ALERTS can be set for an incoming chat.

If you delay response for any reason, an autoresponder will step in and collect contact details. If you are typing a response, your visitor will know that your response is on its way.

A Help Desk or Inbox will help you FILTER and PRIORITIZE chats and restrict or ban users.

Banned visitors will not see your chat window or set off an alert. Tickets can be assigned to chats and prioritized.

If the agent is busy, the chat will be queued, and the user will always know their position in the queue. The plugin maintains CHAT TRANSCRIPTS, allows email customization and export of email data.

The dashboard gives an overview of chat activity and generates reports from the data gathered. Chat times can be scheduled.

The premium packages allow you to have a higher number of agents, websites and chats at a time. They also enable monitoring in real-time and allow you to chat over MOBILE devices using mobile apps.

It integrates with Zapier to connect with over 500+ apps like MailChimp and Zendesk. The chat box can be customized, and you can use the Attention Grabber to catch a visitor’s attention with images.

You can move the chat button to the bottom right or bottom left of your website. The plugin integrates with Google Analytics.

More info / Download

REVE Chat

REVE Chat is a powerful WordPress live chat plugin with a broad array of features and functions. Instead of keeping the conversation going only through email, you can now add a new remarkable addition to your page that will enhance customer support through the roof.

When you are around, you can chat with your guests, providing more information and, of course, CLOSING more sales.

But REVE Chat goes beyond the standard live chat system. The plugin also supports video and voice chats and screen-sharing and co-browsing.

Still, this is just a fraction of all the goodies that REVE Chat promises to its users.

You can fully MODIFY the chat’s look and make it precisely follow your website’s theme and style. Indeed, REVE Chat is optimized for mobile devices and all modern web browsers and delivers an average of 99.8% uptime.

More info / Download

Pure Chat

Pure Chat enables you to talk to multiple visitors at the same time. It retains the transcript history for you to go back to any time.

Many triggers are possible for the appearance of the chat box.

And when you are OFFLINE, you can decide what your widget should display. It can display an offline indicator, disappear entirely, or let visitors email you with their questions.

After installing the plugin, you need to create an account with Pure Chat. Select a widget for your page and click on the link to take you to your Pure Chat dashboard. That’s where you can change settings.

The plugin integrates with tools and apps to IMPROVE customer management. You can also customize the chat widgets. Moreover, there are no annoying ads with Pure Chat.

An Engagement Hub allows visitors to choose from several contact options – live chat, email, phone, Twitter, and Google Maps. You can fall back on READY-MADE answers when it comes to commonly asked questions. 

The pro version allows you to add chat boxes to any number of websites, send SMS notifications, and includes Real-Time Analytics and Visitor Tracking.

More info / Download

Zendesk Chat

Zendesk Chat is a popular plugin that interacts with your customers in real-time and helps them to complete a transaction.

You can manage multiple transactions via the online dashboard and monitor visitors from there. The plugin is optimized for mobile, works on all major browsers, and is available in 40 languages.

After installing the plugin, set up your account with the Zendesk Chat Account. Customize the widget and manage the conversations from the intuitive dashboard.

The free version allows only one concurrent chat and maintains chat records for fourteen days.

Further, only one member of your team can access the dashboard at a time in the free version. It also misses many customization options – but that’s why it’s free.

The premium packages for the plugin offer an astounding number of ADDITIONAL features. Many team members can access the dashboard with their accounts and even transfer chats among themselves.

Many triggers can be set for opening a chat box. It also enables conversion tracking, and you can implement roles and permissions with the plugin.

More info / Download

WP-Chatbot for Facebook Messenger

With this WordPress live chat plugin, you can effortlessly add a Facebook Messenger to your website. WP-Chatbot for Facebook Messenger could be a fantastic addition to your business website or eCommerce platform, where they CAN GET IN TOUCH with you right away.

Since most users already have a Facebook account, starting a conversation happens in an instant.

WP-Chatbot for Facebook Messenger indeed features a similar theme to the original Facebook messenger. Moreover, it SAVES CHAT history, what makes resuming chatting from where you left much easier.

Last but not least, you can also HIDE messenger based on post type and category, as well as the device.

More info / Download

Click to Chat for WhatsApp Chat

Click to Chat for WhatsApp Chat – hence the name – adds a WhatsApp live chat feature to your website. Pretty self-explanatory.

If you figured out that WhatsApp is the application that your users and customers are most familiar with, by all means, bring it to your page and keep the conversations going.

You will have a breeze integrating the tool and adding a new layer of professionalism to your page.

Customer support of the HIGHEST value will add up in the long run. They can now learn more about your products and services and get all the answers they need.

With Click to Chat for WhatsApp Chat plugin, you can realize a top-notch experience and BUILD customer trust.

While the free plugin will let you benefit your users to some extent, there is also a premium version available that unlocks a whole new specter of features.

More info / Download

HubSpot All-In-One Marketing

As the name suggests, HubSpot’s all-in-one marketing plugin delivers all the necessary and then some. And when it comes to offering a live chat on your website, HubSpot does that, too.

You can integrate a whole marketing system into your WordPress page and take your business or any other online project to a whole new level.

With HubSpot, YOU CAN GROW your mailing leads, generate leads and keep all your soon-to-be clients satisfied with a nifty live chat feature.

As far as the latter goes, they can now get in touch with you in real-time, learning a whole lot more about how they can benefit from you.

There is also the AUTOMATED chatbot function for offline to make things even more convenient. The chatbot can respond to some of the more common questions for you, keeping your visitors engaged.

More info / Download

Join.chat

If you are exclusively looking for a solution that will connect WhatsApp with your website to offer a live chat, Join.chat is the way to go. This powerful, practical, and simple-to-use tool helps you get the job done in little to no time.

It allows you to offer a live chat function on your website or online store for everyone to get in touch with you directly.

This WordPress live chat plugin adds a WhatsApp button to your website with NOTIFICATIONS. It will grab your visitor’s attention right from the get-go.

Moreover, you can fully customize conversation start messages, precisely tailoring them to your business. Additionally, Join.chat also supports different languages, thanks to WPML and Polylang.

What’s more, this nifty solution is entirely in harmony with WooCommerce and offers you conversation data ANALYSIS with Google Analytics and Facebook Pixel.

More info / Download

Chaty

Chaty is a multi-purpose free live chat WordPress plugin that supports nineteen different chat channels. It supports Facebook, Instagram, Twitter, SMS, Skype, Viber, and many more in between.

With various features and functions, you can quickly offer a live chat on your website by employing the powerful Chaty.

For your information, there is no real need to have any experience. Chaty is for everyone, beginners and pros.

Seven different colors, four different button designs, an option to show two different clicks to chat channel, attention effects, and display triggers are just some of the amenities that Chaty comes with.

Yes, this is still all in the FREE plan.

You can also configure whether you would like the chat to open in a new tab or the current one.

More info / Download

Messenger Customer Chat

Messenger Customer Chat is the official live chat from Facebook. With this free WordPress live chat plugin, everyone can contact you using Messenger.

The integration process is a little breeze so that it FLOWS with your website’s style SMOOTHLY and does not affect the amazing performance that you offer.

It improves it.

Moreover, Messenger Customer Chat is also compatible with all popular devices and web browsers. It works with all the modern WordPress themes currently available on the market.

Due to the popularity of Messenger, seeing it on your website or online shop will feel more comfortable for the user to get in touch with you. Not just that, but they do not need to be present on your page during the conversation.

They can leave it, and the discussion will still be ACTIVE.

More info / Download

Wise Chat

Wise Chat is a plugin focusing on social networks and improving user engagement using a real-time chat facility. It’s EASY to install using a shortcode, widget, or PHP function.

You can have multiple chats running on the same page and many chat rooms.

Visitors can post messages in these dedicated chat rooms. Some chat rooms can be converted into PRIVATE chat rooms by enforcing passwords.

Three simple themes are available to style your chat and many settings to configure the plugin the way you want.

Readers can choose to go anonymous or sign on with a custom name. They have the option to change their name or to mute the sounds generated by the messages.

A single sign-on into both website and chat is possible, and you can make a chat read-only and insist on registration for posting a message.

You can have multiple lines and allow users to include clickable LINKS and IMAGES, and ATTACH files. Limiting the number of chat rooms a user can enter if you wish.

In addition, you can MODERATE chats, filter images, ban IPs automatically for exceeding the specific limit on abusive words. The plugin detects Twitter hashtags, converts them into links, and backs up messages from a single chat room into a CSV file.

Pro features include avatars to enhance the appearance of the chats, display of chat in Facebook-like mode, BuddyPress integration, and multisite support.

Visitors can login using social accounts and chat with each other in a private conversation. Also available in the pro version are six themes to change the look of the chat box, custom emoticons, and chat moderation.

More info / Download

Conclusion

WordPress chat plugins are a perfect tool for businesses of all sizes that want to be available to their customers at any time of day or night.

They are an important presence on community and forum websites.

The plugins enable online stores to close more sales and improve customer satisfaction hugely. Not only customers SATISFACTION, but they can also help every aspect of running a business.

If your business needs your team always to be available to customers, you should try out these plugins. And don’t forget to let us know how they worked for you.

Disclosure: This page contains external affiliate links that may result in us receiving a commission if you choose to purchase mentioned product. The opinions on this page are our own and we don’t receive additional bonus for positive reviews.

Keep reading the article at Colorlib. The article was originally written by Aigars Silkalns on 2022-01-21 23:09:00.

The article was hand-picked and curated for you by the Editorial Team of WP Archives.

The digital world is quick. Options are plenty, and the world waits for no one. If you do not have an effective workflow or an automation system for your website to retain a potential customer even when your employees are not looking, then the chances are that you might lose out on valuable user engagement.

Live chat takes away this inconvenience — it acts as a go-to for users who arrive at your site and have questions about your products or services that they want to be answered immediately.

This can be for various reasons — they might not have enough time frame to wait for you to get back to them, or it’s simply because your business is available for correspondence when you are not.

With a live chat set up on your WordPress site, you do not have to worry about these things. A user lands on your website has questions, sees the live chat plugin, and writes a message, and you, who in some probabilities could be working remotely, would get their message. You can take the messages from there.

Reduces support costs

One of the reasons why live chat plugins for WordPress have been growing in popularity — with several developers coming up with new plugins, is that once you have an excellent live chat system set up, the cost of customer service reduces to a great extent.

In a traditional support room, a single customer service agent can only handle a single phone call or a message request at a time. On the other hand, live chat plugins for WordPress turn out to be much more efficient.

A report by Telus International stated that customer service agents could be involved in as much as six simultaneous supports, which increases the efficiency of your company. This happens through the several automated tasks that these plugins offer.

With multiple chats taken care of, you will have lesser people in your team, which will effectively bring down your operation costs.

Live chats are also much cheaper than the traditional call service, as it is integrated into your WordPress site in a native fashion.

Enhanced user experience

We’re also questioning: why such a feature is important for your users? When users are browsing your website for products and features, and have a question about it, then it would be quite tedious to make a call and wait for someone to answer it, worse if no one answers it.

If you have a WordPress chat plugin active on your site, then you can let them use it on the website. Depending on the nature of the query, the WordPress live chat plugin will direct them to the specific chat support team.

Also, once you are talking to a user, you have more chances of having them turn into potential customers. You will have more ways of communicating with them and explain what you have to offer and how exactly can you help them with whatever they are looking for.

You can then collect information about them and then turn the information into leads.

Customer satisfaction

By providing an all-round experience to your customers, you can ensure that they have little chances or reasons to not use the ‘close tab’ button and head over to another competitor website.

Live chat does have a high impact on customer satisfaction levels. According to a report by eDigital, the customer satisfaction level on live chats was 73 percent, compared to 61 percent for email and 44 percent for the phone.

Customer satisfaction also increases because you have a better, one-on-one way of interacting with your visitors. You can take your time to explain to them the problem they have, and if they have a question, then you can respond to them immediately.

On the other hand, if your WordPress site does not have a live chat feature, then you would have to resort to the traditional way of responding to emails or taking phone calls. This will consume a lot of time and resources — something which you otherwise don’t have to think much about if you have a WordPress chat plugin installed on your website.

If you have to make the best out of your business and have a nice customer-engagement rate and a lower bounce rate — which tends to happen when your visitors do not find the answer to their questions — then having a robust live chat plugin for your WordPress website is your best bet.

If your competitors have not yet installed a live chat plugin, then you have a good chance to stand out from the competition. When you stand out, you convert; when you convert leads into clients and customers, your business grows.

Now that we know how a good chat plugin for WordPress can do wonders for your business let us look at the 19 best WordPress live chat plugins that are out there.

Best WordPress Live Chat Plugins – Detailed Reviews

WordPress powers a significant portion of the internet. Due to its numerous customization options, it is not a surprise that people are flocking to WordPress to build a website for their business.

With so many websites in operation, numerous plugins cater to the support needs of these websites, including WordPress live chat plugins.

1. LiveChat

When it comes to the best live chat plugin for WordPress, LiveChat is one of the oldest and the most prominent names. It has been around for some time, and it’s great providing support to your visitors.

Features

• Outsource your chat needs to a team of agents.
• Send a friendly greeting to approach an engaging visitor.
• Use pre-written, stock responses that provide quick and consistent support.
• Watch as customers type to prepare your responses more rapidly.
• Monitor chat agent efficiency, user behavior, and sales.
• Integration with Salesforce or MailChimp for lead generation.
• Manage design, functionality, and usage — from any device.

With so many benefits, LiveChat has gained a lot of clients over the years and continues to be one of the best options for having a live chat feature on your WordPress site. It has a good support team behind it, which will take care of all the possible queries that you might have.

Pricing

LiveChat comes with a free trial, after which you have to pay $16 per month for a starter plan, $33 per month for a team plan, and $50 per month for a business plan. You can choose these plans depending on the need and functionality of your website.

2. Kayako

Kayako is a full-service help-desk that was developed in 2001, which makes it one of the oldest in the support business. It has all the features that you need in a good WordPress chat plugin.

Features

• Consolidated inbox for effective communication.
• User history for providing effective support.
• Multi-channel support across platforms.
• Self-support options when your team is unavailable.
• SEO support to understand user searches and behavior.

Kayako has gained great popularity with so many features.

3. Olark

Olak started around 2009 and is designed to make it easier for customers to talk to each other in real-time. The team at Olark happens to be geographically diverse, which just shows how remote teams are also capable of working together.

Features

• Integration to a wide variety of business software.
• Automation of messages for effective communication.
• Save transcripts from knowing more about the customer experience.
• Actionable dashboard with data on visitor engagement and satisfaction.
• Power-Ups such as Co-Browsing that let you watch visitors; insights and translation.

Pricing

Plans for Olark start at $17 per month per agent. For one year, the price is at $15 per agent, dropping to $12 per agent per month if you opt for a two-year plan.

4. WP-Chatbot

WP-Chatbot is one of the freemium plugins that are available for WordPress. It lets you enable Facebook messenger chat to your website for an advanced support functionality. With this plugin, you can keep the chatbox on your website, which links directly to Facebook.

Features

• The free version, which lets you explore the basics of this plugin.
• Demos provided for a wide variety of website customizations.
• An image-friendly plugin that helps clarify bugs and visual errors.
• It can be programmed to be used by a human or a bot.
• It comes with preset custom greetings that you can display.

The selling point for this plugin, however, is Facebook integration, as it lets users explore the functionality of the website while they are still logged in.

5. Acquire

Acquire is a freemium live chat plugin for WordPress which is much easier to integrate into the website and is quite compatible with both paid and free themes on WordPress. You can quickly interact with a customer and help them make a decision with their purchase.

Features

• Monitor all traffic to initiate a chat.
• Set up shortcuts and ban visitors.
• Look at the purchasing journey of your customer.
• Answer common questions with auto-messages.
• Chat, phone, video, and co-browsing — all in one.

With Acquire, you also get access to a modern user interface which lets you effortlessly guide through the many layers inside the WordPress chat plugin.

Pricing

The pricing for Acquire starts at $300 per month plus $40 per agent for the basic plan. The advanced plan is at $950 per month, plus $50 per agent.

6. Support Board

Support Board is another premium WordPress chat plugin that is available on CodeCanyon. While the plugin also works as a support desk, it also provides solutions for live chat.

Features

• Customize your live chat experience with custom, designs, layout, sounds, and messages.
• It comes with a support portal, binding live chat assistance.
• Multilingual chats for serving diverse clients.
• Save the user base from retaining customer information.
• Custom notification messages on Facebook or WhatsApp if your support agent is away.

Pricing

The pricing for Support Board starts at $30 for a regular license which comes with six months for support. You also have the option to extend the support to 12 months by paying an additional $9.38.

With extended support, you can be assured that all your queries about the plugin are met effectively.

With features such as smart support, chat notes, and canned messages, working around the Support Board is quite easy and fun — something that you will realize when you use this plugin.

7. REVE Chat

REVE is a multi-channel and cloud-based chat support that comes with real-time support for visitors across platforms and apps. It delivers excellent customer service experience along with high sales conversion.

Features

• Live customer engagement tools to deliver a personalized experience in real-time.
• AI chatbots that can keep your customers engaged round the clock.
• Chat API and SDK for enhanced integration across platforms.
• Creating predefined responses for the common queries that people have.
• Visitor analytics for deeper insight into the customer’s journey and profile.
• Queuing feature so that visitors know that the support team is busy.
• Assign tags for navigating through conversations.

Pricing

REVE Chat comes with a 14-day free trial. After that, the plans range from $15 to $50 per month. REVE Chat is a popular name in the online chat-support community. Its support team will never disappoint you, so feel free to hit them up if you have any questions.

8. HubSpot

HubSpot is a free WordPress chat plugin that comes with a host of features and has several free options. It gives you the option to integrate real-time communication lead conversion, and personalization — all at the same time.

Features

• A collaborative team inbox lets you work with ease.
• Freeform builder to generate more leads.
• In-depth analysis and contact insights.
• Analysis of behavior, customer profiles to gain more conversions.

The interface of HubSpot projects all the buyer personas for an enhanced brand experience. It also has several form fields that you can use to know more about your visitor or customer.

9. Tidio

Tidio is one such plugin which has some great resources as a free version. It is recommended for teams that have a few members but want to test the product on a scalable level.

Features

• Customize live chat to match your brand.
• Have a bot to take care of conversations and chats while you are offline.
• Integrate Facebook messenger an email, so you don’t miss out.
• Integration with business tools like GetResponse, MailChimp, and Salesforce.

Pricing

While there is a premium version available for Tidio, the free version can do most of the job. However, if you want extra features, then you can opt for plans that start at $15 per month.

10. Formilla

Formilla is one of those WordPress chat plugins that is extremely user-friendly. It has amazing support for mobile so that your visitors do not have to compromise the features while browsing your website on their mobile devices.

Features

• Ability to customize the design of the chat widget.
• Creating smart and automated responses targeted to different visitors.
• Watch for live chat messages and respond to them.
• Manage agents, transfer chats, and send out broadcasts to look for support personnel.

Formilla works with a lot of data from your users while you interact with them. This way, you build their profile, which in turn helps you work up those acquisition and retention rates.

Pricing

While the free version does a decent job, you always have the option to upgrade to a premium plan, which starts at $11.99 per month and goes up to $19.99 per month.

11. NinjaTeam Facebook Messenger

Considering the prevalence of Facebook across networks, it is important to have a plugin that integrates well with it and helps your visitors use the live chat feature through the platform. The NinjaTeam Facebook Messenger chat plugin for WordPress does the same thing.

A good Facebook plugin prevents the hassle of providing personal details to the chat plugin — something which a lot of users appreciate since anonymity happens to be key.

Features

• Make an AI platform using Facebook’s bot technology.
• 24/7 auto chat support.
• Avoids the traditional ticket system.
• Easy to integrate.
• Saves a lot of time with automated responses.

However, there is one catch with this plugin — it takes your visitors away from your site. You can prevent this if you manage to program your plugin in a way where most of the questions are answered through the bot.

12. Pure Chat

Pure chat lets you speak to multiple visitors at the same time so that you can solve due queries at the same time. When you go offline, you can decide exactly what you have to display on your widget.

Features

• Engagement hub with multiple contact options.
• Availability of ready-made answers.
• Send SMS notifications.
• Have support for real-time analytics.

Pure chat is compatible with iOS and Android mobile apps, so it’s easier to manage the application on the go.

Pricing

Pure chat comes in three versions — free, pro, and growth. The pro version costs $79 per month, whereas the Growth version comes at $39 per month.

13. iFlyChat

If you are running a community, a forum, or a social networking site, then iFlyChat is a WordPress chat plugin that you could look into. It lets you chat with people privately or in a chat room.

iFlyChat WordPress plugin also has an advanced design that will engage your users further, since the platform is more interactive.

Features

• Syncs well with social networking and dating apps.
• Works by using JS, CSS, and HTML.
• Users can choose to chat anonymously.
• Configure plugin and provide support for any service or product.
• Automatically encrypt chats with SSL.

Once you install this WordPress chat plugin, you will need to have an API key. Being a cloud-based chat, you won’t have to use any additional software with this program — now, that’s an extra benefit.

Pricing

iFlyChat has a Basic, Professional, and Business plan — priced at an annual rate of $44, $179, and $899 per month.

14. Click to Chat for WhatsApp Chat

Considering the user base that WhatsApp has, one cannot stress enough about having a chat system for WordPress which runs around WhatsApp. With this WhatsApp chat plugin for WordPress, you will get access to real-time WhatsApp conversations so that your customers can always have access.

Features

• Easy to integrate into the website.
• Group chat feature available.
• Option to add your own image.
• Access to analytics for enhanced trackability.

Having good customer support adds value to your website — something that you will be using in the long run. Click to Chat for WhatsApp Chat WordPress plugin lets you do just that.

Pricing

The free version of Click to Chat for WhatsApp Chat comes with a host of new features. However, if you are looking for more features, the paid version of this plugin is also available, starting at $19.

15. Wise Chat

Wise Chat WordPress plugin focuses on social networks and how user engagement can be increased with the aid of real-time chat options. With this plugin, you get the option to run several chats on the same page.

Features

• Easy to install with a widget, PHP function, or shortcode.
• Convert chat rooms into private chat rooms with a password.
• Three simple themes to style up your chat interface.
• Ability to use the chat anonymously, or with a custom name.
• Moderate chat, filter images, and ban IPs.

Wise Chat for WordPress also comes with other features such as detecting Twitter hashtags and converting them to links. You can also back up messages from a single chat room and export it into a CSV file.

Pricing

Starting at $40, The pro version of this plugin comes with an added feature, free update, and support.

16. Soch

Soch plugin for WordPress is easy to customize. It can add some great benefits to the support function of your WordPress site. Besides, this WordPress plugin also comes with the option to integrate multiple social networks to the platform.

If you run into any trouble while setting it up, then you can always fall back on its extensive documentation which explains the features of this plugin and helps you with setting it up.

Features

• Support for WhatsApp, Facebook, Messenger, and Skype.
• Supports multiple accounts, lets you set time availability.
• No need to code or perform advanced tasks.
• Users can get quick replies through live chats.

Soch for WordPress starts at $14 and comes with free future updates and extended support from the plugin’s author. You can choose the paid plan depending on the usage of your website — the traffic, and the kind of support that you need on your website.

17. All-in-One Support Button

With All-in-One support Button WordPress plugin, you can offer several support options to your websites that are connected through multiple social media platforms. It offers a chat option that is applicable across multiple platforms.

Features

• Connect Facebook, WhatsApp, Skype, and other social media platforms.
• Compatible with WooCommerce.
• Extensive customization features for enhanced back-end experience.
• Support for both desktop and mobile users.
• Change themes, buttons, alignments, and more.
• Choose what is to be displayed on the menu.
• Request a callback option for visitors.

With so many features packed, this WordPress plugin is a powerhouse for all your WordPress live chat needs.

Pricing

The plugin is offered on Evanto and is priced at $19, with free support and documentation, and everything else that you will need to set up this plugin.

18. Zendesk Chat

Zendesk is a popular name in the support community. Zendesk Chat WordPress plugin works with all major browsers and is available in 40 languages. You also get to monitor visitors while engaging in multiple transactions through the dashboard of the plugin.

Features

• High compatibility across platforms
• Transfer chats among team members
• Track conversions that tend to happen through the chat
• Access common dashboard with intuitive data
• Maintain chat records for future reference

Zendesk Chat is one of those plugins that can really help you address most of your support needs for your WordPress site. The support team behind Zendesk is also great, so if you have any troubles while setting up this plugin, they will surely help you out.

Pricing

The premium version of this plugin comes with even more features than the free one. The price starts at $70 per month.

19. Chatwee

Now that we have approached the end of this list, it is time to add another WordPress chat plugin, which is quite resourceful and does the job quite well. With a modern chat interface, Chatwee for WordPress could just be the thing that your site needs.

Features

• Extensive widget customization that includes a drag and drop interface.
• Multiple chat rooms to bring in diversity in conversations.
• Mobile ready social chat box so that your visitors are always connected.
• East to install widget through HTML code.

Pricing

Chatwee also comes in Standard, Pro, and Ultimate plan, starting at $19 per month, $29 per month, and $69 per month.

Conclusion

With so many WordPress live chat plugins, you have the option and the empowerment to expand your user base and engage more with your customers.

All of these plugins come with good online support, so if you run into any trouble while setting them up, you can always get to the support team, and they can help you out.

With an excellent live chat plugin for WordPress running on your website, you can ensure that your visitors do not have any trouble finding out the information they want.

You can integrate these plugins to any of the web pages on your website — you get support wherever your visitors are on your site, day and night. Even if you are away, you can set up automated responses.

With customer satisfaction on the rise, your engagement rates are bound to increase — something which will add significant benefits to your online presence. It is always disappointing when the support team does not get back, so having a useful support plugin for WordPress will ensure that this does not happen.

Like we mentioned at the beginning of the article, live chat for websites holds a lot of advantages over the traditional means of communication. It saves time and effort and builds a support ecosystem, which is much beneficial for visitors.

Considering the high level of competition that online businesses are facing these days, it is essential to get a WordPress chat plugin that addresses all these needs.

So what are you waiting for? Go, get these chat plugins for WordPress now!

Keep reading the article at Blog – MyThemeShop. The article was originally written by MyThemeShop Editorial Team on 2019-11-29 13:31:48.

The article was hand-picked and curated for you by the Editorial Team of WP Archives.